These policies explain how Belka Holidays (Private) Limited handles bookings, payments, customer information, cancellations, and refunds for tour and travel services in Sri Lanka.
Terms & Conditions
Welcome to Belka Holidays. By using this website, contacting us for travel arrangements, confirming a booking, or making a payment, you agree to the terms below. Please read them carefully before proceeding with any tour booking or travel service purchase.
Use of the Website
- You must provide accurate, current, and complete information when requesting a quotation, confirming a booking, or making payment.
- You may not use this website or our services for unlawful, fraudulent, abusive, or unauthorized purposes.
- You are responsible for ensuring that passport, visa, travel insurance, health, and entry requirements are valid for your travel dates.
Tour Information and Pricing
- We make reasonable efforts to provide accurate tour descriptions, itineraries, inclusions, exclusions, availability, images, and prices.
- Prices may change due to hotel availability, seasonal supplements, exchange-rate changes, fuel costs, entrance fees, taxes, or supplier revisions.
- Images on this website may include placeholders or representative visuals and may not show the exact vehicle, hotel room, attraction condition, or activity setup provided.
Bookings and Payments
- A booking is confirmed only after we issue written confirmation and receive the required deposit or full payment.
- By making a payment, you authorize Belka Holidays or our approved payment processor to charge the agreed amount for your selected travel services.
- We use trusted third-party payment processors for online payments and do not store full card details on our website.
- We may refuse, amend, or cancel a booking if information is inaccurate, payment is incomplete, supplier availability changes, or fraudulent activity is suspected.
Travel Services and Delivery
- Our services are delivered as travel arrangements, confirmations, transportation, guided tours, hotel coordination, excursions, and related support rather than physical goods.
- Travel documents, confirmations, vouchers, and itinerary details will be provided electronically by email, WhatsApp, or another agreed communication method.
- Pickup times, attraction visits, safari timings, and activity schedules may change due to weather, road conditions, safety requirements, public holidays, supplier operations, or government regulations.
Customer Responsibilities
- You must arrive on time for transfers, tours, safaris, activities, and hotel check-in/check-out arrangements.
- You must follow safety instructions from guides, drivers, activity providers, national park officials, and hotel or attraction staff.
- Belka Holidays is not responsible for losses caused by late arrival, incorrect travel documents, personal negligence, force majeure, or third-party service interruptions beyond our control.
Intellectual Property
- Website content, layout, text, graphics, branding, and logos are owned by Belka Holidays or used with permission.
- You may not copy, reproduce, distribute, modify, or commercially use website content without our prior written consent.
Limitation of Liability
- To the maximum extent permitted by law, Belka Holidays is not liable for indirect, incidental, special, or consequential losses arising from website use, tour participation, or third-party supplier services.
- We do not guarantee that all destinations, attractions, wildlife sightings, activities, weather conditions, or road conditions will match customer expectations.
Changes to These Terms
We may update these Terms & Conditions at any time. The latest version displayed on this website will apply to future bookings and website use.
Privacy Policy
Belka Holidays is committed to protecting the privacy and security of customer information. This policy explains what information we collect, how we use it, and how we safeguard it when you use our website, request travel services, or make a booking.
Information We Collect
- Personal identification and contact information such as name, email address, phone number, nationality, passport-related travel details when required, and pickup or accommodation details.
- Booking information such as travel dates, passenger count, tour preferences, hotel preferences, dietary needs, special assistance requests, and itinerary choices.
- Payment and billing information required to process payments. Full card details are handled by secure third-party payment processors and are not stored by Belka Holidays on this website.
- Technical and browsing information such as IP address, browser type, device information, pages visited, and cookies or similar technologies used to improve the website experience.
How We Use Information
- To prepare quotations, confirm bookings, arrange hotels, transport, guides, excursions, safaris, and other travel services.
- To communicate with customers about inquiries, payments, itinerary changes, travel support, customer service, and emergency coordination.
- To personalize travel recommendations and improve our website, packages, operations, and customer experience.
- To detect, prevent, and respond to fraud, unauthorized transactions, misuse, safety issues, legal obligations, and payment disputes.
Information Sharing
- We do not sell customer personal information.
- We may share necessary information with trusted service providers such as hotels, transport providers, guides, activity operators, payment processors, and customer support tools so they can deliver the booked services.
- We may disclose information when required by law, regulation, valid legal process, bank or payment partner requirements, or to protect our rights, customers, and business operations.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect customer information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed.
Cookies and Tracking
Our website may use cookies or similar technologies to support browsing, analyze traffic, remember preferences, and improve the website. You may disable cookies in your browser settings, but some website features may not function as intended.
Policy Updates
We may update this Privacy Policy from time to time. Any revised version will be displayed on this website, and customers are encouraged to review it periodically.
Contact Us
For privacy questions, data requests, or concerns, contact Belka Holidays at belkaholidays@gmail.com or +94701532267.
Refund Policy
Thank you for booking with Belka Holidays. We value customer satisfaction and aim to handle cancellation, refund, and booking-change requests fairly while considering supplier policies, hotel rules, activity provider terms, and confirmed travel arrangements.
Cancellations and Refund Eligibility
- Cancellation requests must be sent in writing by email or WhatsApp using the contact details provided on this website.
- Refund eligibility depends on the date of cancellation, tour start date, supplier cancellation rules, payment processor charges, and any non-refundable costs already paid on your behalf.
- Hotel deposits, entrance permits, safari bookings, train tickets, domestic transport, activity reservations, and peak-season supplements may be partly or fully non-refundable once confirmed.
General Refund Guideline
- Cancellations made 30 or more days before the tour start date may be eligible for a refund after deducting bank charges, payment gateway fees, and non-refundable supplier costs.
- Cancellations made 15 to 29 days before the tour start date may be eligible for a partial refund after deducting confirmed supplier costs and administrative expenses.
- Cancellations made 14 days or fewer before the tour start date, no-shows, late arrivals, or unused services during a tour may be non-refundable.
Changes and Exchanges
- Where possible, we will help customers change travel dates, hotels, activities, or route arrangements instead of cancelling.
- Changes are subject to availability, supplier approval, price differences, seasonal supplements, and any amendment charges.
Service Issues, Damaged or Defective Services
If a confirmed travel service cannot be delivered due to our error or a supplier failure, please contact us immediately. Depending on the situation and availability, we may arrange a suitable alternative, replacement service, credit, partial refund, or refund.
Refund Method and Processing Time
- Approved refunds will normally be returned to the original payment method where possible.
- Refunds are usually processed within 7 to 14 business days after approval, but the time taken to appear in your account may vary depending on banks, card networks, and payment providers.
- Bank charges, currency conversion differences, and payment gateway fees may be deducted or may not be recoverable.
Contact Us
For refund or cancellation questions, contact Belka Holidays at belkaholidays@gmail.com or +94701532267.
